Refund and Return Policy

We do not accept returns, refunds or exchanges for:

• Change-of-mind purchases.
• Incorrect product selections made by customers.
• Incorrect sizes or designs selected by customers.
• Orders placed by mistake.

Please carefully review product descriptions, dimensions, designs and images before completing your purchase.

If your order arrives damaged during shipping or delivery, please contact us within 7 days of receiving the product.

To help us investigate your request, please provide:

• Your order number.
• A description of the damage.
• Clear photographs showing the damaged product.
• Photographs of the packaging, where possible.

After reviewing your request, we will arrange an appropriate replacement or refund.

If we accidentally send you a product that is different from the one you ordered, please contact us within 7 days of receiving your order.

Please provide your order number and clear photographs of the product received.

Once we verify the issue, we will arrange an appropriate replacement or refund.

If your refund request is approved, the refund will normally be issued through the original payment method where possible.

The time required for the refund to appear in your account may depend on your bank or payment provider.

As our products are made through a print-on-demand process, we cannot accept returns simply because a customer changes their mind after placing an order.

However, this does not affect any mandatory consumer rights or remedies available under applicable law.

We accept orders from Sri Lanka and international customers.

International deliveries may be subject to customs duties, import taxes or other charges imposed by the destination country. Customers are responsible for applicable charges unless otherwise stated during checkout.

For damaged products or incorrect orders, please contact:

Thank you for supporting Echoes of Ceylon and celebrating Sri Lankan culture through art.